FAQs
Zac+Gray Head Office
Please visit us by prior arrangement at our office in Constantia, Cape Town to make a purchase or collect / exchange orders.
Hours: 08:00-17:00 Monday - Friday
Email: hello@zacandgray.co.za
Address: Constantia, Cape Town, 7806, South Africa
Check Your Phone Model
Please follow the steps below to confirm your phone model:
iPhone: Navigate to 'Settings' / 'General' / 'About' / 'Model Name' for your phone model.
Samsung: Navigate to 'Settings' and scroll all the way down to 'About Phone' for your phone model.
Shipping
All orders are shipped from our office in Cape Town. We offer free standard shipping on orders over R749.
Wherever possible, orders will be processed and sent within 2 business days.
Shipping times are applicable to business days only and exclude weekends and public holidays. Shipping times are guidelines only and bar delays whilst in transit.
Standard Shipping - R50
Cape Town: 1-2 business days
National: 2-4 business days
Outlying: 3-5 business days
Express Shipping - R100
Express shipping orders must be received by 13:00 in order to be despatched the same day.
Cape Town: 1 business day
National: 1-2 business days
Outlying: 2-3 business days
Tracking
Tracking information will be sent via email once your order has been despatched.
Delivery Issues
If you experience any issues with the delivery of your order, please check the status of your delivery using the tracking information sent via email.
Please email us at hello@zacandgray.co.za if you require any further assistance.
Exchanges
If you need to exchange an item, please email us at hello@zacandgray.co.za.
You may exchange items in person at our office in Constantia. All other exchanges will incur an additional charge for the return and re-delivery shipping fees.
Returns and Refunds
If you wish to return an item, please email us at hello@zacandgray.co.za.
Items must be unworn or unused, and in the original packaging in order to be eligible for a refund.
Please provide your order number or proof of purchase. Unfortunately we cannot accept returns on sale items or gift cards.
A 10% restocking fee applies to all refunds.
Damaged or Faulty Items
If an item is faulty or damaged, please email us at hello@zacandgray.co.za.
Please include your order number and a photo of the damaged or faulty item.
Incorrect Order
If you receive an incorrect item, please email us at hello@zacandgray.co.za.
We will replace the incorrect item immediately and arrange collection of the incorrect item.
Cleaning
Cases, cords and straps can be cleaned with a mild detergent and water.
Exposure to dyed items and certain chemicals may cause a phone case to discolour. Please avoid contact with dyed items (dark jeans, leather bags etc) as colour transfer may occur.
Excessive exposure to light, heat, and certain chemicals may cause transparent phone cases to discolour. This yellow colour is often not a stain, but rather the natural degradation of the phone case material.
ZAC+GRAY Products
Cases: ZAC+GRAY crossbody phone cases are available for all models of iPhone and the Samsung models listed below. ZAC+GRAY crossbody phone cases are only compatible with ZAC+GRAY cords, straps and hooks as each case has a unique indent which they click into.
MagSafe: ZAC+GRAY MagSafe cases have built-in magnets (MagSafe N52 2500 GS) to connect your phone to a wireless charger, allowing for faster and easier wireless charging. MagSafe cases are compatible with MagSafe accessories such as chargers and car mounts. MagSafe cases are available for iPhone 12, 13, 14, 15 and 16 series models.
Cords: ZAC+GRAY cords are only compatible with ZAC+GRAY crossbody phone cases as they require a unique indent to click into the phone case. ZAC+GRAY cords cannot be used with any other phone cases. All ZAC+GRAY cases, cords and straps are interchangeable with one another. Cords can be purchased individually or with a crossbody phone case.
Straps: ZAC+GRAY straps come with a hook in the colour of your choice. If you wish to mix and match straps you simply need to unclip the strap from the hook. All ZAC+GRAY cases, cords and straps are interchangeable with one another. Straps can be purchased individually or with a crossbody phone case and can be combined with any colour hook, although we recommend choosing a hook in the same colour as your crossbody phone case.
Patterned Straps: ZAC+GRAY patterned straps come with a hook in the colour of your choice. If you wish to mix and match straps you simply need to unclip the strap from the hook. All ZAC+GRAY cases, cords and straps are interchangeable with one another. Patterned straps can be purchased individually or with a crossbody phone case and can be combined with any colour hook, although we recommend choosing a hook in the same colour as your crossbody phone case. Patterned straps can be used without hooks and therefore be used as a bag strap too.
Hooks: Hooks are sold separately so you can combine any strap with any ZAC+GRAY crossbody phone case. Simply clip the hook into your ZAC+GRAY crossbody phone case and then attach the strap of your choice. All ZAC+GRAY cases, cords, straps and hooks are interchangeable with one another.
AirPods Cases: ZAC+GRAY AirPods cases offer a sleek and stylish way to carry as well as protect your AirPods. Made from silicone, each case comes with a carabiner clip so you can attach it to your ZAC+GRAY crossbody phone case cord or strap.
Gift Cards: Purchase a digital Zac+Gray Gift Card and let the recipient choose their favourite combo. Gift Cards are sent via email to either the recipient or yourself Gift Cards can be redeemed online at www.zacandgray.co.za and have no expiry date. Gift Cards are available in the following denominations:
R200, R500, R600 and R1,000.
iPhone Models
iPhone 16 Pro Max, iPhone 16 Pro, iPhone 16 Plus, iPhone 16
iPhone 15 Pro Max, iPhone 15 Pro, iPhone 15 Plus, iPhone 15
iPhone 14 Pro Max, iPhone 14 Pro, iPhone 14 Plus, iPhone 14
iPhone 13 Pro Max, iPhone 13 Pro, iPhone 13, iPhone 13 Mini
iPhone 12 Pro Max, iPhone 12 Pro, iPhone 12, 12 Mini
iPhone 11 Pro Max, iPhone 11 Pro, iPhone 11
iPhone XS Max, iPhone XS, iPhone X, iPhone XR
iPhone 8 Plus, iPhone 7 Plus
iPhone 8, iPhone 7, iPhone 6s, iPhone 6, iPhone SE (2020 & 2022)
Cases are not compatible with other models unless specifically stated.
Samsung Models
Samsung S24 Ultra, Samsung S24 Plus, Samsung S24
Samsung S23 Ultra, Samsung S23 Plus, Samsung S23
Samsung S22 Ultra, Samsung S22 Plus, Samsung S22
Samsung S21 FE, Samsung S21 Ultra, Samsung S21 Plus, Samsung S21
Samsung S20 FE, Samsung S20 Ultra, Samsung S20 Plus, Samsung S20
Samsung Note 20 Ultra, Samsung Note 20
Samsung A55, Samsung A35, Samsung A15
Samsung A54, Samsung A34, Samsung A14
Samsung A31, Samsung A32 4G
Cases are not compatible with other models unless specifically stated.
General
Please email us at hello@zacandgray.co.za if you require any further assistance.